Privacy Policy & SMS Terms
Genis Pacific LLC · Shallotte, NC · Last updated: July 1, 2026
Genis Pacific LLC ("we," "us," or "our") respects your privacy. This page explains what information we collect, how we use it, and your rights regarding text (SMS) messaging. By using our website or providing your contact information, you agree to this policy.
Information We Collect
When you request an estimate or contact us, we may collect your name, email address, phone number, project address, and details about the work you are requesting. We collect this information only to respond to your request and provide our flooring, tile, cabinet, and countertop services.
How We Use Your Information
We use the information you provide to respond to inquiries, prepare estimates, schedule and confirm appointments, and keep you updated on the status of your project. We do not sell your information.
SMS / Text Messaging
Data Sharing
- We do not transfer, disclose, sell, or share consumer data with any external organizations except service providers strictly necessary to operate our business and provide the services you request.
- Consumer data is never shared with third parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Genis Pacific Messaging Terms and Conditions
- The messaging program consists of general conversational messaging to answer questions and provide support to customers.
- You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at genispacific@gmail.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained on the rest of this page.
Your Consent & Opt-Out
We only send text messages to customers who have given consent by checking the opt-in box on our contact form. Consent is not a condition of purchase. You may opt out at any time by replying STOP, or reply HELP for assistance.
Data Retention & Security
We keep your information only as long as needed to serve you and to meet legal requirements. To prevent unauthorized access, use, disclosure, or sharing, we restrict access to personal information to authorized personnel only, provide staff training on data handling, and maintain administrative, technical, and physical safeguards to protect your personal information.
Contact Us — Questions About This Policy or Our Text Program
If you have questions about this Privacy Policy or our text messaging (SMS) program, you can contact us at genispacific@gmail.com or (910) 712-2826. You can also reach us through our website contact page at genis-pacific.com/Contact.html, or by mail at Genis Pacific LLC, 209 Village Rd SW, Shallotte, NC 28470.